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Managerial Skills for New Supervisors

Executive Development Programs

Program 7: Managerial Skills for New Supervisors

Overview

Every company struggles with the transitioning of individual performers into the management role. In many cases, the organisation loses a great individual contributor and gains a mediocre manager.

New managers need to become comfortable and confident in supervising direct reports who were formerly peers. In addition, they need to transition their focus from maintaining their own specific technical skill, goals, and deadlines to managing these aspects for others. They are now in a position where they need to be open to upward feedback, actively motivating and providing feedback to others, reinforcing good performance, and mastering the art of delegation.

Transitioning into a management role for the first time does not need to be hard. But it takes forethought and the ability to be introspective and self-regulatory. It’s not business as usual because now, even though you may already have longstanding and strong relationships at work, the expectations are different. It’s important that you realize that your focus needs to shift and how you communicate with former peers must change.

As a new manager, you need to set new boundaries with former co-workers. While you can still maintain your friendships, you need to draw these new boundaries in order to establish your authority and credibility. It’s not about becoming demanding and asserting yourself in aggressive ways. Rather, it’s taking seriously your need to refocus your thinking so that you position yourself as a leader deserving of the respect of others. It can be hard for former colleagues to treat you as a manager if they have worked with you for years as their peer. But you are now in a role that gives you responsibility for assessing their job performance and giving important input into their work lives. It can place you at odds with your staff/friends and may sometimes require you to make tough decisions with which others may not agree. That’s part of being a manager so the sooner you accept that, the better.

Dealing effectively with a turbulent business atmosphere is the challenge of successful management today. In addition to the normal pressures of human capital management, managers are now required to deal with challenges, friction and misunderstandings emanating from inter-personal and cross-cultural differences.

A manager’s success is measured not simply by individual contribution, but by how well they get the work done with and through others. This is what the workshop is all about, which specifically gives new managers and supervisors a quick start on how to effectively manage their staff and responsibilities and achieved the organizational goals and objectives?

Objectives

This workshop will provide the participants with a foundation of knowledge that will enable them to:

  • Develop awareness of their managerial strengths and areas of development
  • Identify the characteristics and skills of successful managers
  • Establish credibility and create trust with senior management and direct reports
  • Ensure that departmental and individual goals are aligned with company objectives
  • Effectively motivate their team towards meeting their goals
  • Work effectively as a team in an environment subject to constant change
  • Formulate a detailed plan for improvement in three chosen areas

Program Outline

Introduction

  • Transitioning to a New Managerial Role
  • Workshop Objectives
  • Core Transitional Skills

Leadership & Motivational Management

  • Motivational Management
  • McClelland’s Theory of Motivation
  • Assessment: Leadership Orientation – Motivation by Love or Fear

Relationship Management & Emotional Intelligence

  • Importance of Emotional Intelligence
  • What Is Intelligence Quotient (IQ) and Emotional Quotient (EQ)?
  • BarOn’s and Goleman’s Emotional Competency Framework

Effective Communication Skills

  • The Importance of Effective Communication
  • Leveraging Your Communication Style
  • Effective Communication Skills
  • Leadership Assessment – Active Listening
  • The Art of Communication: Active Listening Skills Test

Time and Stress Management

  • Time Management Matrix
  • Managing Stress
  • Work Life Balance
  • Stress Management Tools And Techniques

Summary and Personal Development Plan

  • 10 Habits of Highly Effective Manager
  • Action Plan for The Next 90 Day

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