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Building High-Performance Teams with SCORE

Course Overview

In today’s highly competitive business environment, Teams have become a principal building block of the strategy of successful organizations. In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into a team effort, and this result in wasted energy.

By contrast, a high-performing team demonstrates a high level of synergism – the simultaneous actions of separate entities that together have a greater effect than the sum of their individual efforts. High-performing teams require a complementary set of characteristics known collectively as “SCORE”.

From our consulting experience in Developing High-Performance Teams in both regional and global corporations, we found that most if not all of their senior leadership teams advocate teamwork. And they should. Teamwork represents a set of values that encourage listening and responding constructively to views expressed by others, giving others the benefit of the doubt, providing support, and recognising the interests and achievements of others. Such values help teams perform, and they also promote individual performance as well as the performance of an entire organisation. But teamwork values by themselves are not exclusive to teams, nor are they enough to ensure team performance.

The ‘SCORE” Framework of High Performing Teams (See Figure 1) was developed as a result of extensive experience gathered through team effectiveness consulting engagements, it is found that a high-performing team demonstrates a high level of synergism – the simultaneous actions of separate entities that together have a greater effect than the sum of their individual efforts. It is possible, for example, for a team’s efforts to exemplify an equation such as 2 + 2 = 5!

Figure 1: The SCORE Framework of Developing High-Performance Teams


Reference: Sattar Bawany (2014), “Building High Performance Teams Using SCORE Framework” in Talent Management Excellence, Issue 04.14 (April 2014).

“SCORE”: Characteristics of High-Performing Teams

Characteristics Descriptions
S: Cohesive Strategy High-performing teams with a cohesive strategy will demonstrate how they achieve results by defining key result areas.
C: Clear Roles and Responsibilities Successful teams determine overall team competencies and then clearly define individual member roles and responsibilities.
O: Open Communication Effective communication relies on the proper use of communication channels such as e-mail and voicemail. Communication is the key component in facilitating successful team performance; its lack limits team success.
R: Rapid Response A high-performing team responds quickly, as necessary, to changes in the environment, using creativity and “out of the box” thinking.
E: Effective Leadership The Team Leader takes an active role in guiding the team through each stage of team development by using team-building activities and celebrating successes.

Course Outline

Session Outline/Activities
1. Introduction & Objectives
  • Introduction & Review of Workshop Objectives
  • Setting for Collaborative Session: S.C.O.P.E. Approach
  • Group Discussion: Learnt on Executive Team Effectiveness
2. Achieving Results @ Your Organisation
  • CEE Results-Based Leadership Framework
  • Too Many Bosses/Managers, Too Few Leaders Syndrome
  • Group Exercise: Energizing Self, Energizing Co-Leaders and Energizing the Whole Organisation
3. Developing Effective Team – Your Role
  • Group Discussion: Demystifying Team Effectiveness
  • Characteristics of High Performing Teams – “S.C.O.R.E.”
4. Creating Trust & Collaboration in Teams
  • Individual Exercise: Personal History Exercise
  • Framework for Achieving Collaboration: “A.G.R.E.E
5. Putting It All in Place – Integrative Case Study
  • Review Pre-Workshop Reading on Harvard Business School Case Study on “MediSys Corp.: The IntensCare Product Development Team”
  • Role-Play on Resolving Conflict and Leading Team to Success
6. Summary and Personal Leadership Development Plan
  • Review of the Key Concepts and Models
  • Individual Exercise: Crafting a SMART Leadership Development Plan for the next 90 days
  • Recommended Post Workshop Readings

Learning Outcomes

This intensive 1-day team effectiveness training program combining proven-in-action techniques with peer interaction help the participants to:

  • Gain a clear understanding of how a group becomes a unified, high-performing team
  • Learn the best practices on how to create and lead a high performing team
  • Learn practical strategies that can be implemented at the workplace during these challenging times

Modes of Teaching and Learning

This workshop will employ interactive methods of teaching, including the use of video materials, published literature and articles, case studies, etc.